Frequently Asked Questions
Answers to common questions about crusher parts procurement, lead times, warranties, and more.
What is the minimum order quantity?
Standard parts have no MOQ — order from 1 piece. Custom parts typically require an MOQ of 5–10 pieces depending on complexity.
What are the lead times?
In-stock parts ship within 3–5 business days. Custom parts take 15–30 business days after drawing approval. Sea freight: 25–35 days; air freight: 5–7 days.
Do your products come with a warranty?
All products carry a 6–12 month warranty (depending on operating conditions). Material or workmanship defects are replaced free of charge.
Can you manufacture to my drawings?
Yes. We offer OEM/ODM services and can produce from your drawings, samples, or reverse-engineer from worn parts.
Which crusher brands do you support?
We cover Metso, Sandvik, Shanbao, Terex, Kleemann, McCloskey, and other major brands. Non-standard customization is also available.
What material options are available?
Primary materials include Mn13Cr2, Mn18Cr2, Mn22Cr2 (high manganese steel series), as well as Cr-Mo alloy steel and high chromium cast iron. We recommend the optimal material for your application.
What payment methods do you accept?
T/T (30% advance + 70% before shipment), L/C, and Western Union. Established customers may apply for 30-day net terms.
How do I confirm part compatibility?
Provide your crusher model and part number — our technical team will verify the match. You can also send equipment nameplate or worn part photos for confirmation.